Insights

Practical notes on Power Platform delivery, automation architecture, and operational systems design.

24 July 2026

Power Apps vs Custom Software: An Honest Comparison From Someone Who Builds Both

Most comparisons are written by people selling one side. I deliver both low-code and full-code systems. Here's how I actually advise clients to choose, including when Power Apps is the wrong answer.

1 August 2026

Your Customer Data Lives in Five Places. And None of Them Agree

A spreadsheet here, an inbox there, a notebook somewhere. Here's how I centralize customer and account data with a configured Dynamics 365 CE and Dataverse, and how to tell when it's actually time.

28 July 2026

If I Could Only Automate One Thing in Your Business, I'd Pick Your Approvals

Approvals are where time quietly disappears: requests chased over email, decisions with no record, managers as bottlenecks. Here's what an automated approval flow actually changes.

20 July 2026

We Cut a Weekly Invoicing Process From 2 Hours to 10 Minutes. Here's What That Actually Involved

A walkthrough of a real automation project. What the manual process looked like, what was built, and how to tell whether your own admin processes are worth automating.

15 July 2026

Your Operations Run on Spreadsheets. Here's What Your Options Actually Look Like

Spreadsheets don't fail loudly. They fail through double-encoding, broken formulas, and one person who knows how everything works. Here's an honest look at your options when you outgrow them.

11 July 2026

Is Power Platform Moving From Low-Code to Pro-Code?

Microsoft shipping Claude Code plugins for Power Pages and Copilot

10 July 2026

Microsoft Just Retired PL-600 and PL-200. Here's What That Actually Signals

Microsoft quietly retired PL-200, PL-600, PL-500, and several Dynamics 365 tracks - replacing them with AI-first roles like AB-100 and AB-410. Here's why that's not just a routine cert refresh

10 July 2026

Where the "250 Hours a Year" Power Apps Number Actually Comes From

Forrester's Power Apps study cites up to 250 hours saved per user per year in high-impact scenarios. That's not every user, and it's not automatic. Here's the context.

10 July 2026

What a 224% ROI Actually Looks Like in a Power Platform Project

Forrester found organisations see a 224% ROI and under 6-month payback with Power Platform. Here's what that actually looks like on the ground, not just as a headline stat.